Frequently Asked Questions
How often should I get my carpets professionally cleaned?
We recommend getting your carpets professionally cleaned every 6-12 months depending on the amount of foot traffic your office receives.
What types of carpets do you clean?
We clean all types of carpets including wool, synthetic, and natural fibre carpets.
Are your cleaning products safe for my employees and customers?
Yes, we use environmentally friendly cleaning products that are safe for both people and pets.
What is your process for cleaning carpets?
We use a hot water extraction method, which is also known as steam cleaning. This process involves spraying hot water mixed with cleaning solution onto the carpet, agitating the fibres to loosen dirt and stains, and then extracting the water and dirt with a powerful vacuum.
Do you move furniture before cleaning the carpets?
Yes, we will move light furniture such as chairs and coffee tables. However, we ask that you move any heavy furniture such as desks or filing cabinets prior to our arrival.
How long will it take for my carpets to dry after cleaning?
The drying time can vary depending on the humidity and temperature in your office. Typically, carpets will be dry within 6-12 hours after cleaning.
Can you remove tough stains?
We have a high success rate of removing tough stains, but some stains may be more challenging to remove than others. We will do our best to treat all stains and remove them as much as possible.
Are you licensed and insured?
Yes, we are fully licensed and insured to provide professional carpet cleaning services.
Are you licensed and insured?
Yes, we are fully licensed and insured to provide professional carpet cleaning services.
Do you offer same-day cleaning?
Do all your staff have up to date police checks?
Yes, all of our team have up to date police checks.